SHIPPING RULES

FOR ALL PACKAGES OUTSIDE EUROPE: Shipping times can vary a lot depending on Customs & Shipping Company speed. We can not control this. For China (& rest of Asia) & US allow at least 2 to 3 weeks. Depending on the situation it can take up to 1.5 month. Rare cases of even 2 months
have been seen to CHINA (and rest of ASIA), this has to do with slow
customs procedures. This also influences the tracking data shown online. Please be patient!

You can follow it at:
www.internationalparceltracking.com /
For China: http://track-chinapost.com/
For USA: https://www.usps.com/

BUYER Responisibilties
We as sellers are responsible for shipping. However in case of lost or damaged items the BUYER is
also required to take action & help solve the issue at hand. We
can not do this alone since it also includes taking action in the
country of the buyer. For instance by contacting USPS in the USA or
ChinaPost in China. Buying from Antique Collectibles from ShangriLa also
includes assisting in settling matter with shipping companies.

These BUYER Responsibilities include:

In case of LOST or Long Duration of packages we will contact our shipping company the BUYER must:
1. Contact his own shipping company.
2. Contact Customs.
3. Take all actions advised by the shipping company or customs.

We take good care of our packages. However shipping companies are sometimes very rough.
In case of broken or damaged items The Buyer MUST:

1. Take clear pictures of the package & item
2.
File a claim within 1 WEEK at his own postal company to get an official
document. This is often possible via E-mail or a form on the website.
3. Send this document & pictures to the SELLER.
4. After this is done the BUYER is refunded!